Posts Tagged ‘Front’
New Edition of Managing Front Office Operations Features Online Component
New Edition of Managing Front Office Operations Features Online Component
Lansing, Michigan (PRWEB) February 01, 2013
The American Hotel & Lodging Educational Institute (EI), a leader in hospitality training and educational resources, has published the ninth edition of its best-selling textbook, Managing Front Office Operations. Written by Michael L. Kasavana, Ph.D., NAMA Endowed Professor of Hospitality Business at Michigan State University, this textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest service experience.
The ninth edition features a new section on payment card industry (PCI) compliance. It also features hundreds of small but important changes throughout the book to reflect today’s new computer, Internet, self-service, and telephone technologies.
Because the front office is such an important part of any hospitality operation, Managing Front Office Operations is a required course in several of EI’s curricula, including the Rooms Division Area of Specialization, International Hotel Management Area of Specialization, Hospitality Fundamentals Program, Hospitality Operations Certificate, and Hospitality Management Diploma.
As with the previous eighth edition, this textbook is available with an online component, the Front Office Manager program. This program puts learners in control as they explore the many tasks and responsibilities of working a hotel’s front office. The 10-hour, interactive, online program outlines the interactions between the front office and other hotel departments that are required to create a positive guest experience.
To order Managing Front Office Operations, call +1.800.349.0299 or +1.407.999.8100 or visit [http://www.ahlei.org. U.S. academic customers should contact Pearson Higher Education, EI’s academic distribution partner.
About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.
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MIS Computer in Chicago Launches HeadsUp FD Hotel Front Desk Computer Access Software
MIS Computer in Chicago Launches HeadsUp FD Hotel Front Desk Computer Access Software
Chicago, IL (PRWEB) November 08, 2012
MIS Computer in Chicago announces today the launch of HeadsUp FD, a proximity badge computer access solution for hotels and casinos at the front desk, concierge and PBX.
Peggy Clark, VP of Sales and Marketing for HeadsUp FD, explains, “We are proud to introduce HeadsUp FD for our hotel and casino customers. HeadsUp FD is a superfast login/logout solution for front desk agents, which eliminates the manual login and logout procedure. Instead, agents use proximity badges to tap in and tap out in seconds and they can even tap over another user’s active session. Not only does this allow for more heads up time with the guest, but it promotes PCI Compliance at the front desk. Our HeadsUp FD solution is already in wide use at several of our national hotel customer’s locations and receiving strong reviews based on its light footprint, ease of installation and simplicity to manage. With our official launch of HeadsUp FD, we are pleased to offer this comprehensive security and workflow solution to our global audience.”
About MIS Computer/HeadsUp FD
Founded in 1982, MIS Computer is a global reseller of software, hardware and networking equipment, delivering innovative technical solutions and support for the hospitality industry, gaming, healthcare and other corporate accounts. For more information on HeadsUp FD’s proven security compliance and workflow solution, visit: http://www.headsupfd.com
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©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.