Posts Tagged ‘years’
Da-Les Auto Body Celebrates 10 Years on Yelp! Website
Da-Les Auto Body Celebrates 10 Years on Yelp! Website
Sunnyvale, Ca (PRWEB) March 04, 2014
Da-Les Auto Body, an auto body shop in Sunnyvale, Calif., is currently celebrating 10 years on Yelp! Over the course of the past decade, Da-Les is proud to announce that they have maintained a solid 4-star rating on the popular website, which allows consumers to post honest reviews of various businesses.
As a new blog on the Da-Les Auto Body website notes, Dave Ressa, the owner of the auto body shop, is proud of his company’s outstanding and long-lasting record with Yelp! He feels the 10-year anniversary highlights the shop’s commitment to excellent customer service as well as their ability to adapt over the course of the past several years to the ever-changing technological landscape.
“In today’s business environment, every customer that comes in can be your best cheerleader or saltiest critic,” Ressa said, adding that this has become increasingly important with the influx of modern technologies, starting with Apple in their own backyard. Ressa went on to add that some online review sites are better than others, especially at determining legit versus fake reviews.
“We keep our eye on all them, we value the feedback we get as an opportunity to grow and learn,” he said.
“As computer and Internet technology has grown and expanded, from MySpace to Facebook to Google, we have made it a point to stay current—not just with trends and advances in automotive repair, but also in the wider world of communication. In this way, we have been able to better serve our clients and respond more quickly and efficiently to concerns and problems they might have.”
As the new blog explains, Yelp! was founded in 2004 in San Francisco, Calif. by Jeremy Stoppelman and Russel Simmons. Initially a local review website, it soon grew beyond the Bay Area and is now considered to be one of the best online review sites in the world.
Because customer service and feedback is so important to Ressa and everyone else who works at Da-Les, it was only natural that they would become involved with a website like Yelp! Knowing and understanding the needs and concerns of their clients is crucial for everybody at Da-Les to know how to improve the ways they do business. Thanks to sites like Yelp!, they can do just that.
“Yelp! has proven an invaluable tool for us at Da-Les Auto Body, because we can’t fix what we don’t know is wrong,” Ressa said, adding that after several years in the auto collision repair business, they are very good at what they do.
“However, we also acknowledge that there is always room for improvement, no matter how much we strive for excellence. Because of this, we look to sites such as Yelp! for customer feedback and information, not only on our strong points, but places where we can do better.”
About Da-Les Auto Body:
Da-Les Auto Body is located at 728 San Aleso Avenue Sunnyvale, CA 94085 (contact phone number 408-734-3100). It is a full service repair facility that caters to foreign and domestic vehicles while utilizing the latest and most advanced collision repair techniques, tools and equipment. They have been named the number one collision repair facility for the past four years by Consumer Business Review. The Certified Green Investment shop has an impressive green program in place and is an award winner from the City of Sunnyvale for “Outstanding Commitment to Environmental Protection.” Da-Les serves the Sunnyvale, Santa Clara, Mountain View, San Jose and Milpitas areas.
For more information, please visit http://da-lesautobody.com/.
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, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Bop Design Announces Small Business New Year?s Resolution: Design a More Inviting Website
Bop Design Announces Small Business New Year’s Resolution: Design a More Inviting Website
San Diego, CA (PRWEB) December 31, 2012
According to Bop Design, a San Diego web design agency, the New Year is a good time for business owners to find out if their websites encourage visitors to leave.
“No business would intentionally ask customers to leave,” says Jeremy Durant, Business Principal at Bop Design. “But companies often act in ways that inadvertently or unintentionally drive customers away – both online and offline. We recommend that all small businesses make a New Year’s resolution to review their websites and make improvements that invite visitors to stay rather than encouraging them to leave.”
What can cause customers to leave a business? Long-winded marketing materials that inundate prospects with unwanted information. Automated phone prompt systems that anger and frustrate customers. Poorly trained customer service reps who can’t solve problems in a timely manner. Difficult or non-existent refund policies. These unthinking actions and policies send a subtle but powerful message to customers, “We don’t care.”
On websites, “we don’t care” messages aren’t quite so obvious. Yet, they still crop up in many different ways:
Fancy graphics that take forever to load. The latest technologies may look hip, slick and cool. But they often take time to load, especially for visitors with older computers or slow internet connections. Making people wait for a home page to load implies that the company’s time is more valuable than theirs.
Confusing and/or difficult navigation. Don’t make prospects and customers hunt for the information they want. People should be able to find what they’re looking for in two clicks or less.
Slow response time. When online customers have a problem, they want an answer now. If a company doesn’t respond to an email or online help request within 24 hours, customers are probably already looking for another business that will. At the very least, companies should acknowledge the email right away and promise to contact the sender as soon as possible.
Links that don’t work. Few things are more frustrating to site visitors than links that go to the wrong place or don’t work at all. When a website doesn’t work properly, prospects and customers wonder the same about the products or services on the site.
Low-quality videos. With today’s inexpensive digital cameras, anyone can throw together a video and post it on their website. But when companies put up cheap-looking, poorly produced videos, viewers will assume they put the same level of quality into their product or service.
Webinars and podcasts that promise more than they deliver. Today’s time-deprived viewers will not tolerate self-serving marketing pitches or delaying tactics. Even if a webinar or podcast is free, it had better deliver real value, and it had better do it quickly. Otherwise, listeners will click off and conduct their business with someone who shows more respect for their time.
Poorly designed shopping carts. Slow, cumbersome, and difficult-to-edit shopping carts rank high among online shopper complaints. When a company makes it hard for customers to buy on their site, they will go somewhere that doesn’t.
“Me, me, me…” content. No one likes to get stuck at a party with someone who talks only about themselves. When a website talks only about how great the business is, customers feel the same way. A website should always focus on the customer’s issues and concerns. Otherwise, visitors won’t stay on the site for long.
“Encouraging visitors to stay on your website isn’t hard,” says Durant. “Respect their time. Make it easy to find the information they want. Give them different ways to contact you if they have any problems or questions. Design the website around their needs, not yours.
“When your website shows you care, visitors will stay longer and buy more. And if your product or service delivers as promised, they will come back to your site and buy from you again.”
About Bop Design
Bop Design is a San Diego web design agency with offices also in the New York metro area. We express a business’ values through brand development, advertising, design and web design. We also help attract a firm’s ideal customer through search engine optimization and social media marketing services. The marketing firm’s focus is on small businesses that want an external team of marketing specialists to help give their brand an edge in the marketplace.
©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
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