Posts Tagged ‘Support’
Troy, MI Cloud Computing Solutions Provider and IT Support Company Wins Business Growth Award
Troy, MI Cloud Computing Solutions Provider and IT Support Company Wins Business Growth Award
Troy, Michigan (PRWEB) August 17, 2013
Computer Technologies, Inc. (http://www.cti-mi.com), a Cloud Computing Solution Provider and IT Support Company headquartered in Troy, MI is pleased to announce that it was awarded the Robin Robins Producers Club Accountability Group of the Quarter award for Q2 2013.
“We couldn’t have done it without the help of my colleagues,” said Kim Nielsen, Chief Technology Strategist and Founder of Computer Technologies. “The award is given as a group, and we weren’t alone in receiving it. Everyone worked hard at building our businesses this year and it’s really starting to show,” Nielsen went on, referencing the other members in the group; Jay Parisi of Aegis Technology Partners in CT, Keith Carrizosa of Azure Horizons in IL, Bob Milliken of Cascadia Systems Group in BC Canada, Matt Weaver of Echo Systems in PA, Bob Michie of MetroMSP in NJ, Sean Robertson of Strategic Technology Associates, Inc. in NB Canada and Kevin Justus of Shoreline Information Technologies in CA.
The Accountability Group, known as the Accelerators, has weekly conference calls and quarterly meetings with the intent of identifying ways to ease their client’s IT pain as well as assist and hold one another accountable towards their business goals. “As a group, it’s powerful to be able to collaborate on ways to improve our services to our clients. It’s like having a board of directors and an executive management team,” Nielsen added. “Our clients gain the added benefit of knowing they’re partnering with a company that’s here for the long haul and has outside resources we can count on.”
The Accelerators is one of 30 groups consisting of 270 member companies, of the Robin Robins Producers Club, that represent some of the top IT companies in the world. The award recognizes the best improvement from Q1 to Q2 based on revenue, monthly contracts and income.
About Computer Technologies, Inc.:
Computer Technologies, Inc., established in 1991, is a cloud computing solutions and network IT support company headquartered in Troy, Michigan. Computer Technologies specializes in helping small businesses and municipalities use technology to increase efficiency, reduce costs and increase profits/stay within or reduce budget. Solutions include cloud computing services, managed services IT maintenance support plans, network support, business continuity and disaster recovery services, managed security systems, hosted email and backup solutions, VoIP phone systems and technology strategic planning. The Company can be reached at http://www.cti-mi.com or (248) 362-3800.
©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Online Technical Support Company, iRepair.net Now Adds Lenovo Support & Computer Repair for Global Computer Users
Online Technical Support Company, iRepair.net Now Adds Lenovo Support & Computer Repair for Global Computer Users
(PRWEB) October 17, 2013
Boasting to serve a large number of Lenovo users, the company now announces specialized Lenovo Support for all those who carry devices manufactured by Lenovo. The computer brand Lenovo is popular across the globe for offering advanced computing devices at fairly affordable prices. Because of their affordable nature, there are a large number of Lenovo users across the globe and all these users can take advantage of the exclusive tech support that the online computer repair company has started offering now.
Of late, the company had started receiving lots of complaints from the worldwide Lenovo users related to their machine’s poor performance. This encouraged the company to devise specialized packages for the users of Lenovo devices to help resolve their technical problems and make them tension-free. The company has employed a team of IT professionals who have years of experience in handling various Lenovo devices. They know how to fix slow PC to make it fast and efficient again. Problems like fixing technical errors or removal of viruses are carried out immediately so that the PC can be saved from further damages.
While providing their online computer help, the expert technicians believe in providing detailed knowledge of the problem so that a user can take precautionary measures and can prevent recurrence of the problem in the near future. This way a user can also maintain the performance of their respective devices and can get a better computing experience. A technician of the company reveals, “A number of common technical problems can be avoided, if users learn the techniques of safe computing.”
Not only Lenevo users but users of all leading computer brands can rest assured of quick resolution of their technology related problems. The online computer help company employs various technological tools to resolve issues in a speedy manner. Moreover, they are open twenty four hours a day, guaranteeing a quick assistance, whether it’s a day or a night. Any Lenevo user or users of other leading computer brands can take advantage of their professional assistance by visiting their website iRepair.net.
About Online Computer Help Company
The company extends online computer support in a 24/7 environment to the computer users of all leading brands. Any computer, PC or laptop user from across the world can request for their professional assistance and expert technicians of the company can access the computing devices remotely to carry out the necessary repair or maintenance work, offering a peace of mind to the users.
©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Find More Lenovo Computers Press Releases
Warrior Gateway Heads to the Brickyard 400 to Bring Awareness and Support to Veteran and Military Family Resources
Warrior Gateway Heads to the Brickyard 400 to Bring Awareness and Support to Veteran and Military Family Resources
Arlington, VA (PRWEB) July 22, 2014
This Friday through Sunday, Warrior Gateway, in partnership with Grazie Media, is bringing veteran awareness to Brickyard 400 with “The Bravest 1%” Public Service Announcement. The PSA will be playing all weekend long in an effort to create awareness about the importance of connecting service members, veterans and military families to resources in their local communities. Twice an hour from July 25th through the 27th, Warrior Gateway’s public service announcement – along with audience reactions and interviews – will be playing on the Brickyard 400 big screen for all in attendance.
“For the second year in a row, Warrior Gateway is proud to honor our nation’s veterans and engage with Brickyard 400 fans through our PSA ‘The Bravest 1%’,” said Devin B. Holmes, Warrior Gateway’s Chief Executive Officer. “Through our ongoing partnership with Grazie Media we have been able to bring awareness at large scale events to the important work of the over 200,000 nonprofits listed on our G.I. Network supporting veterans and military families.”
With nearly 500,000 veterans currently living in Indiana, Warrior Gateway helps answer the question “Where do I go for help?” for both veterans and their families. There are thousands of organizations in the state serving the military community but it is often difficult for those in need to identify which services and resources best fit these needs. Warrior Gateway’s award winning technology solves that problem. Follow Warrior Gateway on Facebook and Twitter to stay up to date with their role at the Brickyard 400 this weekend. “The Bravest 1%” PSA can be viewed on Warrior Gateway’s YouTube channel http://www.youtube.com/warriorgateway.
About Grazie Media: Grazie Media Inc. is one of North America’s leading media companies. Operating on a growing media platform, Grazie Media offers outdoor display advertising, digital commercial production, mobile app development, and the planning of marketing of worldwide campaign initiatives. Grazie Media Inc. plays a central role in offering its diverse services locally and over-seas. It is recognized for providing some of the highest attended U.S event markets with captivating, distinct, and interactive outdoor digital programming. To learn more about Grazie Media, visit http://www.graziemedia.com.
About Warrior Gateway™: Founded in 2009, Warrior Gateway connects service members, military families, wounded warriors, families of the fallen and our nation’s veterans with government and non-profit programs in their local community. Warrior Gateway harnesses state-of-the art technology and community collaboration to help today’s military community make better decisions about what service provider they can go to for help. Their programs provide a public forum where people can share their experiences about the quality and effectiveness of those services. In 2011, Warrior Gateway’s efforts were recognized with the Federal Computer Week Fed-100 award for significant contributions to the Federal IT community and in 2012 with a ComputerWorld Honors Laureate for our innovation in creating an open-source platform for information sharing. A proud partner of the Got Your 6 campaign, Warrior Gateway works to bridge the civilian-military divide with non-profit and government partners. For more information, please visit: http://www.warriorgateway.org.
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©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
BBB Warning: Microsoft Ends Support of XP
BBB Warning: Microsoft Ends Support of XP
Arlington, VA (PRWEB) April 07, 2014
Microsoft Corporation is no longer providing support for Windows XP, and Better Business Bureau is warning consumers and businesses that they need to take immediate steps to secure their computers and data.
Starting April 8, 2014, the company will not provide technical support or security updates for the 12-year-old XP operating system, or for its Office 2003 software suite (which includes Word, Excel, Outlook, etc.). This means users will become more vulnerable to computer viruses and malware. Some security experts have speculated that scammers are waiting to launch XP attacks after support ends, so there may be an increase in malware activity in the coming weeks and months.
Better Business Bureau is offering consumers and businesses the following tips:
Determine whether or not your computer operating system can be upgraded. Microsoft offers extensive information and the Windows Upgrade Assistant on its website at http://www.microsoft.com/en-us/windows/enterprise/end-of-support.aspx.
Older computers likely will not be able to run Windows 8, the latest version of the operating system. You may want to look at upgrading to an earlier version such as Windows 7, which is still be supported by the company.
If you can’t update your operating system at all, you should think about replacing your computer. It would be a good idea to disconnect your computer from the Internet so that you are not vulnerable to malware.
Back up all files, documents, photos, etc. onto an external drive, flash drive or a cloud storage site prior to upgrading your operating system or migrating your files to a new computer.
After April 8, if you are still on Windows XP, do not click on any links or pop-ups on your computer that claim to be from Microsoft support; they may be from scammers. Go directly to Microsoft’s website for information on how to upgrade your system.
BBB offers businesses its free Data Security – Made Simpler, a step-by-step manual to help businesses take proactive steps to secure their data and strengthen trust with their customers. “Safeguard privacy,” including protecting customer data, is one of the eight BBB Standards for Trust that accredited businesses must pledge to uphold.
For more news and tips, visit bbb.org, read our blog, Like us on Facebook, or follow us on Twitter.
©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
HP Tech Support, Software Upgrades & Online Computer Support to the Global User Base of HP Machines by iRepair.net
HP Tech Support, Software Upgrades & Online Computer Support to the Global User Base of HP Machines by iRepair.net
New York, NY (PRWEB) June 18, 2013
As part of their continued commitment, the leading online computer repair company now announces to offer their unlimited support to the users of a wide variety of HP computing devices and peripherals. The company has recently designed new packages that are aimed at serving global customers who own one or another HP device. The engineering support that they are now providing to the HP users will keep them free from tensions, if any technical issue crops up all of a sudden.
Speaking about their newly introduced HP technical support, one of the support engineers of the company reveals, “Computers are machines and they can develop a snag at anytime. Whether someone owns an HP device or an IBM machine, one should be ready to face any unexpected technical issue and the best way is to opt for the subscription of our online computer support.”
The company offers their support twenty-four hours a day and thus computer users from across the world will find them accessible all the time, if they need some urgent help. Now, HP computer users too can take advantage of the company’s round the clock support program and can buy a peace of mind for themselves. The importance of a 24-hour support becomes even more evident, particularly when computers are prone to virus attacks at anytime, whether it’s day or night. This is the reason why the computer virus removal services offered by the company are more in demand.
One of the leading computer security experts reveals, “The incidences of virus attacks are growing day by day. This is one important reason why computer users are bound to subscribe for a reliable online virus removal program.” The company is well-aware of this scenario and maintains a full-fledged team of virus removal specialists who quickly jump into the action for the damage control, as soon as they receive a request for the virus removal.
HP is a leading computer brand that manufactures a wide variety of computers, laptops, printers, servers and other devices. By offering their HP tech support, the company intends to assure users of all these machines of highly committed services that would allow them to keep continue with their respective works without any unnecessary disturbance. To learn more about their services and to subscribe to their HP technical support, one can visit their website.
About the Company
The company is a leading online computer repair and technical support service provider. The company has a large customer base of global computer users and they provide their support services for the machines of all leading brands including HP, Dell, Acer and others.
©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Combined PC Support Services Inc. releases its On-Line Internet based PC and Software repair service.
Combined PC Support Services Inc. releases its On-Line Internet based PC and Software repair service.
(PRWEB) September 4, 2001
September 1st, 2001
Combined PC Support Services officially releases its Internet based On-Line PC Software Repair Services through its website My PC Crashed.Com. (http://www.mypccrashed.com)
We repair PCÂs and software over the Internet. While, this concept is new to home computer users and small businesses, the technology is not. The IT departments in most of the larger firms in US that have distributed offices perform this service daily. But, this, as a consumer service is one of the newest things to hit the Internet.
This magic is done by using remote control technology that allows us to run the customers computer, while they watch, just like we were sitting there with them. The customer is always aware of everything the technician does and is in control at all times.
Our staff cleans files, removes programs, repairs broken files, replaces drivers, performs preventative maintenance and tests software, all, while the customer watches. We also install software and train users to use it, right on their own computer.
Our service can literally remove the damage done by years of software use, in less than one hour.
Our clients simply attach to our technicians via the net and watch while we perform a series of tests and repairs to bring your computer back to its maximum potential while cleaning up all those irritating software problems. This is not an automated service, as only a skilled PC technician can perform this manual restoration service. Our computer techÂs can repair almost any PC problem, as long as it doesnÂt require a screwdriver.
If you have an older or underachieving computer, donÂt throw it away. Let our experienced techÂs return it back to its days of glory and extend its useful lifespan. Also, you donÂt have to unplug it and haul it across town to use our services.
There are a series of services outlined on our website at http://www.mypccrashed.com
If you need additional information, we can be contacted at our website by clicking on any of the “Live Customer Assistance” icons, or by phone at (770) 893-3799
Thank you,
Ross Carnes
Combined PC Support Services Inc.
PO Box 691
Jasper, Georgia 30143
Phone: (770) 893-3799
Fax: (770) 893-1104
Pager: (770) 224-4097
Pager E-Mail: 7702244097@airmessage.net
Cell Phone:(678) 234-1096
E-Mail: wrc@mypccrashed.com
Corp. Web Page: http://www.mypccrashed.com
©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Litl to Release Software Development Kit (SDK) with Support for Adobe Flash 10.1
Litl to Release Software Development Kit (SDK) with Support for Adobe Flash 10.1
Boston, Mass. (PRWEB) March 23, 2010
Litl (litl.com) today announced that its litl webbook will soon feature a software development kit (SDK) with full support for Adobe® Flash® Player 10.1. The SDK will enable developers to create custom applications for the litl webbook computer using Adobe’s popular Flash platform. Litl plans to release the SDK – including a code library, simulator, code samples, and documentation – on May 14, 2010 at “Flash and the City” (flashandthecity.com), a developers’ conference in New York City. Developers can learn more and join an email list at litl’s developer resource website (developer.litl.com).
The litl webbook is an innovative new Internet computer for the home. It can go online in a conventional laptop-like mode, rendering websites with a modern browser and built-in support for Flash. However, the computer can also stand upright like an easel when its screen and keyboard are flipped around its unique hinge. In this new mode, the litl webbook’s 12-inch screen becomes an ideal platform for displaying ambient web content ranging from photos and video to music and RSS feeds. The device also connects to large-screen televisions via a plug-and-play HDMI connection.
Alongside the litl webbook’s browser, users can also access web content through custom Flash applications or “channels. Channels transform web content to make it more useful and entertaining, especially in the litl webbook’s new “easel” mode. Channels custom-designed by litl and already available to users include Facebook, The Weather Channel, Flickr, Shutterfly, and BakeSpace. With the SDK’s release, users will benefit from a much larger selection of free and paid channels created by independent developers and partners.
“Our SDK is ideal for talented Flash Platform developers with creative ideas that will flourish on the litl OS,” said Chuck Freedman, litl’s chief channel evangelist. “The litl webbook provides a simple and enjoyable computing experience built on an innovative form factor, cool features and a clean user interface. With the launch of our SDK and Flash Player 10.1, we will provide developers with a very real ecosystem to monetize their development efforts and further enhance the litl user experience.”
“I’m quite excited about litl’s plans to release a public SDK with support for Adobe’s Flash Player 10.1. It represents a unique opportunity for the broader Flash community to get involved creating content for an interesting form-factor and innovative cloud-based operating system,” said noted mobile and device developer, author, and speaker Scott Janousek of the Boston-based firm, Hooken Mobile.
To learn more, developers should visit developer.litl.com and join the SDK’s email list. Developers are also invited to attend “Flash and the City” in New York from May 14-16. Representatives from litl will be on hand to introduce the SDK, share rollout plans, and help developers get started.
About litl
Based in Boston, litl is a new kind of computer company. The company was founded to make the web more enjoyable and entertaining for everyday consumers. Small and personal by design, we invite you to learn more at litl.com.
For more media information, contact:
Lisa Hendrickson
Commstrat for litl
516.767.8390
All product names referenced are the trademarks of their respective owners. No endorsement is implied or intended.
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©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
PSSC Labs Announces Support for the AMD OpteronTM Processor
PSSC Labs Announces Support for the AMD OpteronTM Processor
Irvine, CA (PRWEB) May 21, 2003 -
PSSC Labs announced today its support for Advanced Micro Devices newest entry into the high performance computing arena with an array of new products based on the AMD OpteronTM processor. PSSC Labs products based on the AMD OpteronTM processor include Beowulf supercomputers, database servers, network servers and, high-end workstations.
“The AMD OpteronTM processor is the next logical step in high performance computing,” claimed Alex Lesser, Vice President of PSSC Labs. “Beowulf users are typically memory-intensive users; constantly demanding large amounts of physical memory that can be accessed very quickly by the processor. I firmly believe that Beowulf users will benefit from the performance enhancements offered by the OpteronTM processor.”
“PSSC Labs continues to provide their customers with innovative technology solutions designed to meet their needs,” said Ben Williams, Director of Server Market Development for AMD’s Computation Products Group. “We are confident that PSSC Labs will utilize the 32- and 64-bit capabilities of the AMD OpteronTM processor to continue to provide outstanding solutions for the HPC market.”
The AMD OpteronTM processor integrates the DDR DRAM memory controller directly into the processor, allowing for significantly faster memory access and larger physical/virtual memory address space. Traditional 32 bit processors have a four Gigabyte memory address cap. The AMD OpteronTM processors’ 40-bit and 48-bit virtual addressing enable up to one terabyte of physical memory and 256 terabytes of virtual memory space. In addition, the memory controller operates at the AMD OpteronTM processor’s frequency allowing for an available memory bandwidth of up to 5.3GB/s per processor.
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About PSSC Labs
PSSC Labs provides high performance workstations, servers and Beowulf Supercomputing solutions to the world’s most prestigious and demanding organizations. Since 1989, NASA, NIST, NIH, LANL, Sandia, US Department of Defense, Harvard University, MIT, Raytheon, Northrop Grumman, Concurrent Pharmaceuticals and many more have looked to PSSC Labs for solutions to their HPC and High Speed Interconnect needs. Each system is custom configured to our customers’ specific requirements, be it scientific research, visualization, real-time simulations or financial modeling. Our hardware knowledge, LINUX software expertise, fully integrated cluster management tools and unsurpassed lifetime support of our systems ensure that PSSC Labs customers receive the best the possible solution at the most competitive price.
All PSSC Labs products are custom tailored to meet end user specifications. For complete details please call PSSC Labs at 949-380-7288 or visit http://www.pssclabs.com
About Windsor McLaren Public Relations
Windsor McLaren Public Relations is a U.S. West Coast-based firm that offers PR & Marketing Services for companies in the Technology, Biotech, Pharmaceutical, Shipping & Logistics, Retail, Travel and Entertainment industries. Windsor McLaren also conducts pro bono projects for deserving non-profit organizations. The firm operates out of San Francisco, Los Angeles and San Diego. For additional information visit http://www.windsormclaren.com.
AMD, AMD Athlon, AMD Opteron, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Other product and company names are for informational purposes only and may be trademarks of their respective companies.
©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Related Amd Computers Press Releases
Professional Software Partners, Inc. Announces Partnership with My Computer Works, Inc. to Provide On-line Computer Support to Seniors and Retirees in Central Florida
Professional Software Partners, Inc. Announces Partnership with My Computer Works, Inc. to Provide On-line Computer Support to Seniors and Retirees in Central Florida
Ocala, Florida (PRWEB) May 18, 2008
Professional Software Partners, Inc. of Ocala, Florida announces a Partnership with My Computer Works, Inc. of Scottsdale, Arizona to provide on-line computer support to seniors and retirees in Central Florida.
Professional Software Partners will be offering the support through its web site MySunCountry.com (http://www.MySunCountry.com), a web-site designed by and for the Central Florida Retirement Community. The purpose of the web site is to provide content and links to information of interest to area seniors, retirees and those interested in retiring in Central Florida.
Ocala, Marion County, Florida, and surrounding counties have the highest concentration of retirees in the nation. Over 70% of these retirees own computers but most only use them primarily for email and the Internet on a limited basis. Most had very little exposure to computers in their past careers and are somewhat intimidated by today’s computers. The prime deterrent, for retirees, to more extensive computer use are the day to day computer problems they encounter due to their lack of experience.
This where My Computer Works comes in. Whenever the retiree has a computer problem, or even just a question, they can contact a U.S. based My Computer Works tech, allow them to securely connect to their computer via the internet, and fix the problem or answer their question. Founded in 2004, My Computer Works, Inc. is a leading provider of help desk and personal computer support services for thousands of small businesses and home consumers nationwide and has a staff experienced in providing computer support to older adults.
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©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Get Quality And Professional Houston IT Support From ITR Technologies
Article by Roger Design
One of the greatest things about pc technologies these days is the capacity to perform many day-to-day company operations in just seconds. Departments can share files, generating it much much more efficient to carry out particular enterprise tasks. You can simply and rapidly track inventory, payroll and a quantity of other required functions and streamline your organization, giving you a lot more productivity in the workplace. Nevertheless, when you expertise pc crashes or other troubles it can literally shut your enterprise down. ITR Technologies, LLC delivers dependable and cost-effective Houston IT assistance for a variety of businesses that will aid you to stay away from pricey interruptions in your day-to-day operations.
When you rely on computers and networks in order to carry out tasks inside your business, laptop or computer IT support is essential. If you do not have an IT staff on your payroll then you risk losing organization and cash when your systems fail to carry out correctly. Protecting your computer systems and ensuring that they operate appropriately at all occasions is important to overall enterprise achievement. Of course, some businesses basically cannot afford to staff a full-time IT department and so they risk the consequences by not having adequate IT support in place. This can be a grave mistake for corporations that need to have their network systems to be operational in order to conduct organization.
ITR Technologies offers Houston IT outsourcing that is both reliable and reasonably priced. We recognize that all companies today simply can not afford to have a full-time IT staff onboard. We offer you an superb option. By way of our helpdesk agents who are literally on call at all occasions of the day and night, afterhours services for those vital moments and proactive upkeep through our Managed Services, we can ensure that you are never without the laptop or computer resources that your business requirements to carry on with everyday organization operations.
We can support in a number of locations from setting up a pc network security technique to repairing your computers. All of our agents are highly trained and knowledgeable and supply friendly and expert assistance via a number of IT related troubles. You simply have to get in touch with us and we will have your company up and operating smoothly again speedily. Read much more about the certain services that we offer you all through our website or get in touch with us at ITR Technologies, LLC today for far more information on how to defend your company from losing work time and income due to laptop or computer concerns.
About the Author
Let technology perform for you rather of against you. Info Response Technologies is a growing IT management and consultation company that believes your good results is our achievement. ITR’s mixture of expertise and resource is second to none. For far more data, get in touch with us right now at 866-446-4140.http://www.itrtechnologies.com/houston-it-support